FAQs

  • How much hair do I need to do a full-head weave hairstyle?

Luxeriva hair is naturally thick so 3 bundles is all you need. If you don’t want to leave a bit of your hair out in the front to create a parting with you own hair then you’ll also need a closure or frontal. Closures and frontals give you a natural-looking parting with the human hair extensions.

For more hair guidance check out these blog posts or download our free hair care guide.

 

  • Does Luxeriva.com process payments securely?

Yes! We leverage bank grade security to ensure you have a great customer experience. We are PCI DSS compliant and adhere to Barclaycard requirements to process payments securely. We also accept PayPal and Klarna payments which are internationally recognised providers adhering to the same high security and privacy standards.

You can find more information on Klarna Payments here.

 

  • Which payment methods are available on Luxeriva.com?

Luxeriva will accept payment by the following credit and debit cards: Visa, Visa Debit, MasterCard, Maestro, JCB.

All charges will be made in the currency clearly displayed in the summary section at checkout and on the order confirmation email.

You can also pay via PayPal for the following countries:

  • Croatia

  • Denmark

  • Finland

  • Germany

  • Hong Kong

  • Hungary

  • Ireland

  • Netherlands

  • New Zealand

  • Poland

  • Portugal

  • Slovenia

  • Sweden

  • Switzerland

  • USA

Klarna is also available for the following countries:

  • UK

  • Germany

  • Denmark

  • Finland

  • Sweden

  • Netherlands

  • Austria

  • Norway

  • USA

You can view more information on the Klarna payment option here.

If you have any questions or queries, please contact our Customer Service team at info@luxeriva.com, before placing an order.

 

  • How much does delivery cost?

Not a penny, we offer free worldwide shipping on all orders.

 

  • How will my order appear on my bank statement?

Purchases will appear on your bank statement as funds to "Luxeriva Hair" or "Luxeriva". On successful completion of the checkout process your payment method will be debited immediately. Payments may take a few days to appear on your bank statement and while they usually show within a few hours this depends on when your bank settles the transaction and is out of our control.

 

  • I placed an order but it hasn’t arrived within the expected time-frame

Please contact us at info@luxeriva.com stating your order number and delivery tracking number so we can look into this for you

 

  • Am I able to return my purchase for a refund if I change my mind?

Yes, there is no risk to you as we are more than happy to issue a full refund in the unlikely event you are unhappy with your product or change your mind – just send it back to us within 30 days of receipt for a full refund on the item. Please see our Return Policy for more information.

 

  • There is a problem with the quality of the hair I’ve received, can I exchange it or get a refund?

Yes of course, if there is a defect with the hair you’ve received or it isn't as you expected we’ll accept returns within 30 days of receipt and will return the full amount of your transaction plus the cost of return postage - just be sure to send an email to info@luxeriva.com or use the Contact Us section before you send us anything so that we can authorise the return. Please see our Return Policy for more information.

 

  • Can I do a review of the product for social media?

We’d love that! Please let us know if you decide to so that we can follow the comments also

 

  • Do you have a hair ambassador programme?

Not at the moment, but we are looking into it. If you are a social influencer and are interested in sampling the hair to share reviews to your followers send us a brief note with details of your social media account at info@luxeriva.com

LENGTH & INSTALL GUIDE
14"
16"
18"
20"
22"
35cm 40cm 45cm 50cm

55cm

 

BUNDLE INSTALL TIPS

Hair bundles (also referred to as hair wefts) can be sewn directly onto canerowed hair for a more secure attachment. 

 

CLIP-IN INSTALL TIPS

Clip-in extensions are a great way to boost the volume of your hair.

For the most voluminous style it's best to add 1 clip-in pack to your loose hair, canerowing or twisting away any hair that adds too much bulk (is there such a thing?!) to the style. You can add clip-ins to canerowed hair but then the final result will be a thinner look (unless you use 2 packs). 

Suggested install pattern: place longer widths at back and across crown of head, with shorter widths blended into hair at the front of your head. Use your natural hair to cover the tracks

 

WIG TIPS

When cutting hairline lace leave a few millimetres of lace to blend into your forehead for a more natural finish.

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