Pay Later with Klarna

2. Is Klarna available in my country?

Klarna is currently available in the following countries:

• UK

• Germany

• Denmark

• Finland

• Sweden

• Netherlands

• Austria

• Norway

• USA

• Add your hair extensions or other products to the cart & go to checkout
• Select the "Buy Now, Pay Later with Klarna" payment method and place your order
• If you choose Pay Later in 3 Interest-Free Instalments your first instalment will be paid once your order is confirmed and instalments 2 and 3 will be scheduled for 30 days and 60 days later.
• If you choose Pay Later, once your order is confirmed you will receive an email from Klarna with payment instructions to let you know when and how you will need to pay. We’ll send your order to you as normal. You will have 30 days to complete the payment online, at your convenience with no extra cost.

4. What do I need to provide when placing a Klarna order?

If you want to purchase hair extensions or hair accessories with Klarna you need to provide your mobile phone number and your e-mail address. Your mobile number is required in case Klarna need to reach you. All statements will be sent to your email address. It's very important that you provide the correct details, otherwise, you will not receive the payment information and will be liable for late payment fees.

5. Benefits of Pay Later with Klarna

- All orders dispatched within 24 hours (on working days)
- Pay for your order within 30 days after it's been confirmed
- Klarna will contact you via email with instructions on how to pay
- Instant decision, no interest and no fees

6. Spread the Cost with Fee Free Instalments (UK Only)

UK - you can spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed and instalments 2 and 3 are scheduled 30 days and 60 days later.

7. Eligibility Criteria

To use Klarna you must be 18 and have a reasonable credit history.

 To give Klarna the best chance of identifying you:

• Ensure your billing address is accurate and up to date

• This should be where your utility bills, financial accounts and vote are registered.

• Use your full name

• Getting items shipped to your billing address will increase your chance of acceptance

• Customers who are bankrupt and/or IVA are unlikely to be accepted

Please note that Klarna is an independent payment company and Luxeriva has no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your payment, please contact Klarna Customer Service. 

8. Will Klarna do a credit check on me?

Neither Klarna or Luxeriva will run credit searches against you that could impact your credit rating. Klarna may run their own enquiries via a "soft search" of your credit file but this will not affect your credit score.

9. Can I deliver to an address other than my billing address?

Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address. Once an order has been placed, no amendment can be made to the order or the delivery address.

10. I’m having trouble placing an order with Klarna, what can I do?

Klarna may have rejected your application to pay on account due to one of the following reasons:

• Klarna may not have been able to check your details using the billing address you provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to.

• If you haven't used Klarna before and you're shipping to a different address to your billing address, the payment may be declined.

• You may have missed a required field at the checkout

• You may have outstanding payments on previous Klarna invoices.

• You may want to place an order for a smaller amount.

• Please note that Klarna are an independent payment company and Luxeriva have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service

Don’t forget you can still use Debit / Credit cards or PayPal if you are unable to use Klarna.

11. I have been asked to go to Klarna’s site. Is this correct?

Yes. In your email from Klarna you will be provided with further details on how to pay and a link to Klarna’s payment site where you can settle your statement with debit card or bank transfer.

12. What happens if I haven't received an email with my statement / payment information?

Please contact Klarna’s Customer Service team here. They will be able to provide you with the payment details. 

13. What should I do if I want to cancel my order?

Our aim is to process and pack your order as soon as possible to get it on its way to you. There is a very limited amount of time after an order has been placed, when we may be able to cancel an order, but this is not guaranteed.

If your order has been picked and packed in our warehouse, or if you have received a dispatch email, then unfortunately we will not be able to cancel the order.

If you wish to cancel an order, contact us using the Contact Us form, clearly stating your order number and that you'd like to cancel your order and we will do our best to action this for you.

14. Have Klarna received my payment?

After Klarna have received your payment, they will send you payment confirmation to the email address that you have used to place your order. If you have made a payment but not received the payment confirmation, please contact Klarna’s Customer Service with your proof of payment. You can contact their Customer Service here.

15. What if I don’t pay on time?

If you do not pay within 30 days of receiving your Klarna invoice you may be subject to charges; Klarna will send you a reminder to pay your invoice before it’s due. If you fail to pay your invoice this may affect your credit rating.

16. My parcel hasn’t arrived, but I have received my invoice.

You should not pay your statement until you've received your goods. In this case, you should contact us on the Contact Us page or via email (info@luxeriva.com). You should also contact Klarna’s Customer Service here so that they can postpone the due date on your payment.

17. What happens if I want to return my item?

Please refer to our returns policy here. If you return part of your order, once your return has been received and processed you will receive an updated statement from Klarna. If you return your order in full, Klarna will confirm your statement is closed.

18. Can I postpone my Klarna payment?

You can contact Klarna’s Customer Service team to see if it is possible to postpone the due date for your payment.

Do you have any questions regarding your payment?

Please visit Klarna at https://www.klarna.com/uk/customer-service or please call Klarna’s Customer Service on the details below: 

Open hours:

Monday - Friday 9.00 AM - 9.00 PM

Saturday - Sunday 9.00 AM - 6.00 PM

0808 189 3333

0203 005 0833

19. Answers to Klarna FAQs

- You have 30 days to pay
- Klarna will not charge you fees or interest if you pay within 30 days
- You must be 18 or over. Subject to financial circumstances.
- No account sign-up required
- No credit application
- Receive your Luxeriva order first, pay later
- Klarna will email payment instructions to you
- Select “Pay later with Klarna” at the checkout

If you have any further questions about Klarna, please contact us at info@luxeriva.com